The European Emergency Number Association (EENA) has released the ‘Public Safety Answering Points (PSAPs) in Europe’ publication, edition 2013. In addition to the 28 EU countries, plus Iceland, Norway, Serbia and Turkey, this year’s 145-page document provides an overview of the PSAPs structure in Albania, Bosnia Herzegovina, Kosovo, Moldova, Republic of Macedonia and Montenegro.

“The Public Safety Answering Points in Europe document has already become an invaluable reference point and resource for all professionals working in public safety in Europe and beyond. EENA’s main publication is a unique document that fosters the sharing of experiences and best practice information on a European level. Based on the contribution of our members, the 2013 edition has been updated with additional information on the structure of emergency call centres, data such as the volume of emergency calls made and technologies used by emergency services as well as the future developments planned, including eCall, in each country”, says Gary Machado, Executive Director of the European Emergency Number Association.

About EENA:

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens’ requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 900 emergency services representatives from 44 European countries, 65 solution providers, 9 international associations/organisations, 130 Members of the European Parliament and 50 researchers.

More information at www.eena.org