Social’s on the move – welcome to the city that never sleeps. Where people are more likely to tweet about a pothole or support bike lanes on Facebook than go to a city council meeting. City governments that want to keep a finger on the pulse of their transit arteries don’t need an invitation. They just need to know how to listen.

See IBM’s illustration on how social media can be used to asses commuter satisfaction here

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Original Publication Date: Fri 01 Mar 2013