Taking place on Wednesday 23 November at etc.venues 155 Bishopsgate, this year’s Smart Ticketing & Payments  conference will offer focused workshops, panel discussions and keynote presentation on topics including:

• How to introduce a smart ticketing project
• How do we allocate revenue to operators on promoting a ticket which is multi operator?
• How do we process concessions?
• How do we protect the passenger from criminals using NFC readers
• How do we cope with the huge variants in societal demographics?
• Best in class multi-modal, end-to-end smart ticketing
• What ticketing solutions will be delivered to the 20% population who do not have a bank account?
• Who pays for all of this? Is it worth it? How is ROI assessed?
• The role of super back-offices: how can finance companies, banks, the ATOC and phone providers work together to deliver the public?
• How do we ensure that operators receive the money quick enough?
• How do we make ticketing schemes as attractive as possible to customers?

Speakers at this year’s conference include:

• David Hytch, Director, Parkgate Consultants
• Chelcie Whitmore, Transformation Strategy Analyst – Business Development, Customer Experience, Marketing and Communications Directorate, Transport for London
• Louise Coward, Insight Manager, Transport Focus
• Nicola Moir, Project Manager, Contactless Transit Project, The UK Cards Association
• Gordon Hanning, Head of Concessionary Travel and Integrated Ticketing, Transport Scotland
• Stephen Joseph, CEO, Campaign for Better Transport
• Mohamed Bhanji, Special Advisor to the Chief Commercial Officer, VIA Rail Canada
• John Backway, Head of Commercial Development, Go-Ahead Group