The main objective of Project BIP (Biglietto Integrato Piemonte Piedmont Integrated Ticket) is to promote collective public transport systems by improving accessibility through a regional integrated ticket and fare integration.

Besides the main objective the project includes actions for promotion and information to users (actual real-time waiting time and distance covered). Particular attention is paid to the increase of personal security both for operators and users through on-board surveillance systems and the certification of the service delivered in relation to quantity and quality.

The quantities involved in this realisation are relevant: 420 urban and extra-urban buses agencies belonging to 18 different companies 315 retailers 25 depots throughout the territory 19 million km per year. The provision for the project was committed in 2010 to the consortium between Pluservice and Thales Italia and the issuing of multiservice smart cards was delivered in January 2011. The system has been fully operative since March after assessment by Piedmont Region officials of full compliance with regional interoperability standards.

The unique characteristic of the system is that the 18 companies involved – though sharing a common control centre for all activities and processes regarding ticketing monitoring and video-surveillance – maintain their total autonomy in management of their own data and confidential information (business and administrative organisation) in order to ensure confidentiality of specifications and data.

In this project Pluservice has designed and realised all procedures for issuing validating and topping up the tickets on electronic smart cards their checking by inspectors as well as devices and software for real-time monitoring of all active vehicles. For each company involved everything was realised by integrating all IT procedures managing crew and fleet shifts.

Thanks to this system citizens will have access to real-time and detailed information on transport services (travel indications waiting time at the stops etc…) while company authorities will have wide availability of data deriving from issued and used e-tickets. Such data will be useful for measuring public transport services and gradually fulfilling the real expectations of users.

In the control centre all vehicles are monitored in real time

Transport operators analyse data to have a better understanding of the demand and re-organise services accordingly

Ticket officers help the user choose a type of ticket


PluService’s solutions for the BIP Cuneo system

1. Central ticketing system

  • Integration with service data and work-shift data of the various companies
  • Integration with accounting data from the various companies (import and export)
  • Management of an advanced info-mobility system to ensure real-time information to users on routes
  • Synchronisation and management of a single database
  • Definition of parameters and fare policies
  • Monitoring and related service certification (AVM)
  • Management of smart cards and card holders
  • Management of equipment
  • Management of data exchange between centre and peripherals
  • Reporting and Business Intelligence on Sales Income Check and Anti-fraud

2. Complete position in the ticket office for issuing topping up and renewing the smart cards

3. POS in points of sale for top-up/renewal of smart cards

4. Terminals for inspectors for on-board checks

5. On-board systems for AVM and ticketing (on-board ticket issuing)

6. Depository systems for data exchange between the company’s control centre and buses


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Original Publication Date: Fri 29 Apr 2011